Privacy Policy

Information we may collect

The information collected depends on how you use the website and the services available to you. Some information is provided by you, while other information is generated when you use the website. We only seek information that is reasonably relevant to operating an online casino service, meeting our obligations and supporting players.

Information you provide

• Account details, such as your name, date of birth, contact details, login information and other details needed to create and manage an account.
• Verification documents or information used to confirm your identity, eligibility and account ownership. This may include information shown on identity documents or other documents requested for verification.
• Payment and transaction records, including deposits, withdrawals, purchase or playing activity, payment method details and records needed to identify and review transactions.
• Communications you send to support, including questions, requests, complaints and information provided during an account or payment enquiry.
• Preferences and choices, including marketing preferences, responsible gambling settings and other account-related selections.

Information collected when you use the website

• Device and connection information, such as your IP address, browser type, operating system, device identifiers, language settings and general location information inferred from your connection.
• Usage information, such as pages visited, features used, session dates and times, referring pages, clicks and technical events.
• Cookie and similar technology information, which may help remember preferences, keep the website working, measure performance and understand how the website is used.
• Security and risk information, such as unusual login activity, device signals or other information used to detect fraud, account misuse and unauthorised access.

Please provide accurate and current information when creating or using an account. If you provide information about another person, you should have permission to do so. We may ask for further information where it is reasonably necessary to verify an account, investigate a transaction, protect the website or meet a legal or regulatory obligation.

How information is used and shared

Personal information may be used to provide, administer and improve the website and casino services. The purpose for using information will generally depend on the service you request, the way you use your account and the obligations that apply to online gambling operations.

Why we use information

• To create, maintain and secure your account, process logins and provide requested features.
• To verify identity, age or account ownership and to complete customer due diligence checks where required.
• To process deposits, withdrawals and other transactions, maintain accurate records and investigate payment issues.
• To detect and prevent fraud, money laundering, scams, collusion, bonus abuse, account takeover and other unlawful or harmful activity.
• To provide customer support, respond to enquiries, resolve complaints and communicate about your account or transactions.
• To meet legal, regulatory, taxation, audit, accounting and responsible gambling obligations that apply to the service.
• To monitor website performance, troubleshoot faults, improve usability and develop safer, more reliable services.
• To send service communications, including security notices, account messages, transaction updates and other information needed to operate your account.
• To send promotional communications where permitted and where you have not opted out or withdrawn your marketing consent.

When information may be shared

Information may be shared with trusted service providers that help operate the website and support its functions. These providers may assist with hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, security, analytics, auditing and professional services. They should only handle information for authorised purposes and under appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or unlawful activity; to enforce applicable terms; or to respond to a valid request from a court, government body, law enforcement agency or other authorised authority. If the business or part of its operations changes ownership, information may be transferred as part of that change, subject to applicable privacy requirements.

We do not use personal information for unrelated purposes unless permitted by law or you have been informed and, where required, have provided consent. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file placed on your device that can help the website remember settings, keep sessions working, support security, understand website traffic and measure performance. Some cookies may be necessary for core functions, while others may support preferences, analytics or communications.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies or receive a notification before they are placed. If you disable cookies, some website features may not work correctly, and your preferences may not be remembered. Browser controls differ, so check the help information for your chosen browser.

Security measures

Reasonable technical, administrative and organisational measures are used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risk involved.

No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you believe your account has been accessed without permission. We may take steps to verify your identity before discussing account information or completing a privacy request.

How long information is kept

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, dispute handling, security, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of storage can vary according to the type of record and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Closing an account does not necessarily result in the immediate deletion of every record.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights relating to your personal information. These may include asking for access to information held about you, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request, contact support@luckysevencasino.click. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may ask for reasonable proof of identity before providing information or making changes. This helps protect account holders and prevents information from being disclosed to the wrong person.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask us to update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete information that is no longer required, where deletion is available under applicable requirements.
• Marketing consent: withdraw consent to promotional emails or other marketing communications by contacting support@luckysevencasino.click or using an available unsubscribe option.

A request to withdraw marketing consent will not normally affect service, security or transaction messages needed to operate your account. A deletion request may be limited where information must be retained for legal, fraud prevention, dispute resolution, security or record-keeping purposes. If a request cannot be completed in full, we will explain the limitation where appropriate.

Updates to this policy

This Privacy Policy may be updated when services, technology, business practices or applicable requirements change. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page from time to time so you remain aware of how information may be handled.

If you have a question about this Privacy Policy, how your information is used, or a privacy request, contact support@luckysevencasino.click. We will review your enquiry and respond in accordance with applicable privacy requirements.